Features

Company Management

Manage Your Company with Ease

Right from the start, we’ll help you set up your business for success. You can create a comprehensive library of resources, including company policies, employee manuals, marketing materials, organizational charts, job descriptions, user guides, glossaries, and more. Additionally, you can develop training courses and documentation for various functions and roles within your organization. With GrandCentr.al, you can assign and prioritize tasks for your staff or customers, ensuring that nothing falls through the cracks. You can even create checklists for standardized projects or recurring subscriptions and easily view to-do lists by staff person or team, so you always know who’s working on what and when.

Lead Management

Build Strong Customer Relationships

Building strong customer relationships is crucial, and GrandCentr.al’s Lead Management CRM makes it easier than ever. You can enhance relationships by keeping track of important customer details, such as nicknames, specific needs, and personal notes. Our platform allows you to create custom deal flows that align with your business strategy, guiding your customers seamlessly from the initial contact to closing the deal. Plus, we can recommend optimal solutions based on your customers’ unique needs. With our comprehensive lead management system, you’ll never lose track of a potential opportunity, thanks to handy to-do lists, tasks, and reminders. And the best part? You can communicate with your leads directly within GrandCentr.al, ensuring that all correspondences are conveniently saved in one place.

Projects & Subscriptions

Effortlessly Manage Projects and Subscriptions

No more missing deadlines or overlooking crucial project details. GrandCentr.al provides complete visibility on tasks and milestones, making sure you deliver projects and fulfill recurring subscriptions on time. You can create custom workflows tailored to your specific needs, complete with milestones, checklists, timelines, and assigned responsibilities. Our platform includes progress bars that instantly highlight any lagging tasks or those that are right on schedule. Plus, you’ll receive instant notifications whenever important actions are completed, so you’re always in the loop.

Support Ticketing

Centralize Your Support Ticketing

Streamline your customer support with GrandCentr.al’s intuitive ticketing system. Say goodbye to scattered communication and welcome a clear, concise dashboard that brings all customer interactions together. You can effortlessly view both internal and external correspondence and actions for open and closed tickets, including notes, documents, and emails. Easily sort and prioritize issues based on their priority, owner, status, category, or channel, ensuring that no customer request goes unnoticed or unresolved.

Reviews

Harness the Power of Customer Feedback

Customer satisfaction is crucial for business growth, and GrandCentr.al allows you to develop effective processes and reward your team based on customer feedback. Monitor satisfaction levels at the completion of each recurring subscription cycle, capturing valuable notes and customer comments along the way. With GrandCentr.al, you can quickly review overall satisfaction levels across your business, helping you identify areas for improvement and celebrate your successes.

Invoicing & Billing

Simplify Invoicing and Billing

Forget about manual invoicing and payment processing headaches. GrandCentr.al automates the entire billing process, generating invoices, accepting payments, and tracking past-due accounts effortlessly. You can add multiple billing addresses and set up email notifications for your convenience. With secure

payment method storage and comprehensive transaction history, you’ll have full control over your financials. Plus, our seamless integration with QuickBooks Online ensures two-way synchronization, eliminating double-entry and reducing inaccuracies. You can even connect to popular merchant processors like Stripe or Intuit Payments and calculate sales tax with TaxJar. GrandCentr.al empowers you to create and send one-off or recurring invoices with ease.

Reports & Dashboards

Data-Driven Decision Making

Make informed, data-driven decisions with GrandCentr.al’s robust reporting and dashboard capabilities. You can access on-demand, customizable reports that track progress and performance across all areas of your business. From billing and contacts to projects, sales, subscriptions, and support, you’ll have comprehensive summaries and detailed insights at your fingertips. Keep track of team and client time tracking, and benefit from a fully customizable dashboard that displays the most important metrics in actionable detail. Visualize your business outcomes with vibrant charts, graphs, and lists, allowing you to stay on top of your performance effortlessly.