Beyond the Blinky: The Intersection of Business Processes and Software
"Anyone can make it go blindly blinky." This is a common saying we often throw around, and if you're wondering about its significance, you're about to find out. Background Story I was 24 years old and found myself in a meeting with an investment banker. We had built...
The Power of “One Truth” in Service-Based Businesses
Do you have a service-based business and want to know you can smooth out the selling and delivery of your services? What is the "One Truth"? At its core, the concept of "One Truth" means there's a single way of doing things, storing information, and accomplishing...
Support Isn’t Just About A Ticketing System
We have a saying in our company. “Software is only a reflection of what is happening in real life”. So, What is Happening in Real Life Then? In reality, various areas of your business are probably receiving requests, sometimes many types of requests, and then need to...
Bad Data Habits That Waste Time in the Workplace
In the age of big data, the real key to success lies in better data, not just more data. We understand that your CRM and other essential data are the lifeblood of your business, and ensuring its accuracy is paramount. Research shows that up to 30% of key data degrades...
Visibility in a Time and Age of Transparency
In today's rapidly evolving business landscape, transparency has become a cornerstone of success. Customers, employees, and stakeholders expect open and honest practices from companies. Business owners face the growing need to provide visibility into their operations,...